1. Who We Are

Level X Tech Limited, trading as BetGr8 Kenya, is responsible for managing the betting platform’s operations, including data collection and processing. The company fully complies with Kenya’s data protection laws and is committed to safeguarding the privacy of all users.

2. Collection of Personal Data

When you register and use BetGr8 services, several types of personal information are collected to facilitate account creation, security, and betting operations. The main types of data collected include:

• Full name
  
• Date of birth
  
• Residential address
  
• Phone number
  
• Email address
  
• Identification documents (for age and identity verification)
  
• Financial details (such as bank account or payment card information)
  
• Betting and transaction history
  

BetGr8 also automatically collects technical data such as IP addresses, browser types, and device information to enhance site functionality and security.

3. Purpose of Data Collection

Your personal data is collected and processed by BetGr8 Kenya for a range of legitimate purposes that are essential to providing a secure, compliant, and seamless betting experience. Below is a detailed breakdown of these purposes:

• Identity verification: BetGr8 is legally required to confirm that all users are of the legal betting age, which is 18 years or older in Kenya. This process involves verifying your identity documents and cross-checking your details to prevent underage gambling and protect minors from accessing the platform.
  
• Account management: Your data is used to create and maintain your BetGr8 account. This includes storing your personal information, login credentials, and security settings, ensuring your access to the platform is smooth and personalized. Proper account management also allows BetGr8 to assist you with customer support requests and handle any account-related issues efficiently.
  
• Transaction processing: BetGr8 uses your financial and personal details to manage all monetary transactions on the platform, such as deposits, withdrawals, and payment of winnings. Accurate data handling ensures that your funds are processed quickly and securely, minimizing the risk of errors or fraud.
  
• Fraud prevention: To protect both the platform and its users, BetGr8 actively monitors for suspicious activities, such as identity theft, multiple account creation, and money laundering. Your data is essential for implementing anti-fraud measures and ensuring a fair betting environment.
  
• Communication: BetGr8 uses your contact details to send important notifications related to your account, including password reset requests, account updates, security alerts, and service changes. Additionally, if you have opted in, BetGr8 may send promotional offers, newsletters, and updates about new games, bonuses, or special events to enhance your gaming experience.
  
• Legal compliance: As a licensed and regulated bookmaker under the Betting Control and Licensing Board of Kenya, BetGr8 is obliged to comply with various legal and regulatory requirements. This includes maintaining detailed user records, monitoring transactions for suspicious activities, and reporting certain data to authorities when required. Your data ensures that BetGr8 remains in full compliance with Kenyan betting laws and international standards.
  

By collecting and using your data responsibly, BetGr8 aims to provide a secure, fair, and enjoyable betting experience while maintaining transparency and accountability in line with its regulatory obligations.

4. Data Sharing

BetGr8 Kenya is committed to not selling or renting your personal data to third parties for marketing purposes. However, your data may be shared in certain circumstances, such as:

• Third-party service providers: Companies that assist with payment processing, data hosting, technical support, and other operational needs.
  
• Regulatory bodies and legal authorities: When required by law or in response to legal investigations.
  
• Marketing partners: Only with your explicit consent for promotional purposes.
  

BetGr8 ensures that all third-party partners adhere to strict data protection standards.

5. Data Protection Measures

The security of your information is paramount to BetGr8. To safeguard your personal data, the platform implements multiple security measures, including:

• SSL encryption: All data exchanges between your device and the site are encrypted to prevent unauthorized access.
  
• Firewalls and anti-virus systems: Robust protections against cyber threats and malicious attacks.
  
• Access control: Only authorized personnel can access your personal data, and they are bound by strict confidentiality obligations.
  

Regular audits: Continuous reviews of security protocols to maintain high standards of data protection.

6. Data Storage and Retention

BetGr8 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, and regulatory obligations. Once this period expires, your data will be securely deleted or anonymized for statistical analysis.

7. Your Rights as a User

As a BetGr8 user, you have several rights regarding your personal data, including:

• Right of access: Request a copy of the personal data BetGr8 holds about you.
  
• Right to rectification: Request corrections to inaccurate or outdated information.
  
• Right to erasure: In certain cases, request the deletion of your data.
  
• Right to object: Object to your data being used for direct marketing.
  
• Right to data portability: Request the transfer of your data to another service provider.
  

To exercise these rights, you can contact BetGr8’s customer support.

8. Cookies Policy

BetGr8 uses cookies and similar technologies to enhance user experience. Cookies help remember your login preferences, analyze site usage, and deliver personalized content.

You can manage or disable cookies through your browser settings, but note that this may affect the website’s functionality.

9. Marketing Communications

BetGr8 may send promotional messages about new features, bonuses, and special events. However, you can opt-out of receiving these communications at any time by clicking the unsubscribe link in the emails or adjusting your account settings.

10. Changes to the Privacy Policy

BetGr8 reserves the right to update this Privacy Policy periodically. Any changes will be communicated through the website or via email. We recommend reviewing the policy regularly to stay informed about how your data is protected.

11. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact BetGr8 through the following channels:

• Email: [email protected]
• Phone: +254 111051299
• Live Chat: Available 24/7 on the official website